Complaint

Form for claiming defective goods

This form is only used to claim goods that have a defect.

Order number

Product being claimed

Description of the defect

Date the defect was discovered

Preferred resolution method

The available method of settlement depends on the nature of the defect and the legal conditions. If the chosen method is not possible or would be unreasonable, we will contact you and propose an alternative solution.

Method of handing over the product

Photos – optional

Photos – optional Browse

I confirm that the information provided is true to the best of my knowledge.

This form is used to claim defective goods. To return goods without giving a reason within 14 days, use the "Return goods within 14 days" button in the order.