FAQ

We select menswear, footwear and accessories that are easy to combine and designed for long-term use. The main part of our selection consists of new collections from carefully chosen European brands and manufacturers. These are complemented by selected pre-owned pieces that still have a meaningful place in a well-built wardrobe.

Most of our selection consists of new and unworn products. We also offer selected pre-owned pieces. The product type and, where relevant, its condition are always clearly stated on the product page, so you know exactly what you are ordering.

We source new products from European brands, manufacturers and suppliers whose materials, craftsmanship and practical value meet our standards. Pre-owned pieces come from their original owners and other verified sources. We do not add everything that becomes available. We select only pieces that, in our view, offer genuine value for a contemporary menswear wardrobe.

The product page includes the labelled size and any available information about the fit or measurements. We recommend comparing these measurements with a similar piece in your wardrobe that already fits you well.

Sizing can vary between brands. If you are unsure, send us your height, usual size and basic body measurements. We will recommend the option that is more likely to work based on the available information. If the product is unlikely to suit you, we will tell you directly.

Yes. You can try products on at our Prague atelier by prior appointment. We will prepare your selection and help you assess the size, fit and possible combinations. The atelier does not operate as a regular shop with permanent opening hours, so your visit must be booked in advance .

For selected products, we offer basic alterations such as trouser shortening, cuffed hems or the addition of buttons for braces. Availability, price and completion time are stated with the relevant service or agreed individually. We recommend requesting an alteration only after you have confirmed that the overall size is correct.

Nonchalant Circle helps extend the useful life of quality clothing. For selected products, you may later request an assessment for a potential buy-back or further resale. This is not an automatic buy-back programme for every product. The decision depends on the brand, condition, size, current demand and the future usability of the specific piece.

The availability of individual sizes is shown directly on the product page. If a size is marked as in stock, it can be ordered normally. Unique pre-owned pieces are generally available as a single item. Adding a product to your basket does not necessarily reserve it. The product is secured once the order has been completed.

We use pre-sale for selected collections that are ordered according to genuine customer demand. Each offer clearly states the available sizes, price, ordering deadline, estimated delivery date and any required deposit. A pre-sale product may therefore have a different delivery time from a regular in-stock item.

In-stock products are usually prepared for dispatch within 24 hours on working days. Once the parcel has been handed to the carrier, you will receive an email with tracking information. For pre-sale products, made-to-request alterations or items with a different delivery time, the estimated date is stated separately.

The currently available delivery methods, collection points and prices are shown directly in the basket before you complete your order. You can pay by card, Apple Pay, Google Pay, QR payment and any other methods available during checkout. Free delivery applies to orders over CZK 3,000.

Yes. We deliver to selected European countries. Available delivery methods and prices will appear after you select the destination country in the basket. Delivery times and costs may vary depending on the destination and selected carrier.

As a consumer purchasing online, you may generally withdraw from the contract without giving a reason within 14 days of receiving the goods, unless a statutory exception applies.

You can start the return directly from your order details by selecting “Return goods within 14 days”. Full instructions are available on the Returns page.

You may try the product on at home in the same way you would in a physical shop. It must not, however, be worn beyond reasonable fitting, damaged or soiled.

Products altered according to your specific requirements may not be eligible for the standard 14-day return right. This may apply, for example, to permanently shortened trousers or another individual alteration. We therefore recommend confirming the correct size before requesting an alteration. We will inform you of the relevant conditions before the alteration begins.

The customer pays the cost of sending the goods back to us unless otherwise stated for the relevant order or service. In the event of a valid withdrawal, we also refund the original delivery cost, up to the amount of the least expensive delivery method offered for the order. Further details are available on the Returns page.

If a defect appears, complete the form on the Complaints page. Include your order number, a description of the defect and, where possible, photographs. Once we receive your request, we will confirm the next steps. Do not use the complaints form for a standard return of an item that simply does not fit.

Yes. A complaint can also be made about a pre-owned product. It does not, however, cover normal wear consistent with the product’s previous use or any characteristics and imperfections that were disclosed before purchase.